Customer service

Welcome to the IMC Toys Customer Service Department, we will respond to any questions you have about our products and their functions.

FAQ

Here you will find answers to frequently asked questions about our products and our company.

FAQS
All of our products include a reference and an identifier number.
This is normally found in the packaging next to the barcode, product manual or the main part of the product, in its base or in a label sewn on it (stuffed animals or similar)
Enter the numeric code without letters printed on the product after "Item" / "MOD". It can also be found in the catalog or the manual of your favorite toy by typing its name or brand.

CARRIER

CRY BABIES

Verify that the part has not been previously assembled by the manufacturer and that it is described in the contents of the product manual. If you still cannot find the part, take note of the missing part (letter, number and/or detailed description) and go to the application form to request it from the manufacturer and  it will be send to you.

As wholesale manufacturers and distributors we cannot sell our products directly to consumers. Practically all specialist toy shops and large distributors have our products at their disposal.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product doesn't appears in our website and/or your question doesn't get answer in this section, you can ask directly to this After Sales Service within the contact formulary  that this support section offers.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product does not appears in the website, you can directly ask for the manual to the After Sales Service within the contact by application form of this help section is offering.

The cleaning instructions can be find in the instructions manual in the "Maintenence" section  or in the fabric label (if the product wear some clothe piece o it's a plush). If the product hasn't got instructions manual or fabric label, check the packaging.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product does not appears in the website, you can directly ask for the manual to the After Sales Service within the contact by application form of this help section is offering.

It may be that the product, due to its characteristics and basic functions, includes all information relating to its operation on the packaging. If you require more information, please contact our After Sales Service using the form in support section. 

Manuals

 

Find the manual for the toy or game you purchased.

Manuals
LAMMY - 96288IM - AMERICAN ENGLISH | SPANISH LATAM
BONNIE - 96301IM - AMERICAN ENGLISH | SPANISH LATAM
FANCY - 97056IM - AMERICAN ENGLISH | SPANISH LATAM
PANDY - 98213IM - AMERICAN ENGLISH | SPANISH LATAM

Support

 

If you can't find what you are looking for, please do not hesitate to get in touch through the form provided below.

support